Use this guide to map features to your portfolio needs, reduce manual effort, and improve outcomes with clearer strategy control, faster decisions, and better visibility across the credit lifecycle.
C&R Software
C&R Software delivers AI debt collection software built to manage the full credit lifecycle from early-stage delinquency through recovery.
The platform is AI native and cloud native, combining real-time analytics with configurable processes to drive fairer outcomes at scale. Independent audits and enterprise-grade controls back its security posture.
Organizations use C&R Software to recover more, reduce risk, and keep teams aligned on a single source of truth.
Key Features of C&R Software
- End-to-end collections and recovery. Debt Manager centralizes accounts, automates workflows, and supports the complete collections lifecycle with configurable processes and open architecture.
- AI native decisioning. Built-in AI surfaces insights, predicts outcomes, and powers features like Zel AI to optimize each interaction.
- Scales with demand. Designed for high transaction volumes and rapid growth, while maintaining low latency and 99.99% uptime targets.
- Configurable, not custom-heavy. Business teams shape strategies and workflows without heavy code, reducing change lead time.
- Banking and lending portfolios that require compliant, high-volume collections with advanced segmentation and strategy testing.
- Telecom, utilities, and retail credit seek omnichannel engagement and real-time analytics to lift recoveries.
- Document automation to generate legal documents quickly
- Custom dashboards with dozens of navigational options
- Auto-generating PDFs that create notices and court forms efficiently
- Complete claim documentation with unlimited notes and full audit trails
- Client portals that provide customers 24/7 claim access
- Trust account management that blends with claim balances
- A responsive customer support team provides near-instant help
- User-friendly interface reduces learning time
- Customization options adapt to various business needs
- Robust security features with advanced firewalls
- Client portal access reduces monthly reporting work
- Automated Workflows: Email and SMS reminders with customizable templates and scheduling
- Predictive Risk Portfolio: Immediate flagging of high-risk accounts
- Smooth Integrations: Connects with Xero, MYOB, SAP, NetSuite and other accounting platforms
- Payment Processing: Integrated payment portal with ‘Pay Now’ buttons that double payments received on average
- Credit Risk Management: Daily risk assessments and monitoring alerts
- Reduces overdue receivables by 43% within 6 months
- Saves 100+ hours through automated communications
- Gives immediate visibility into overdue accounts
- Provides flexible payment options with automated reconciliation
- Excellent customer support (4.5/5 rating)
- Client portal that lets customers track collection activity, create accounts, and view reports
- Integrated CRM to turn prospects into clients and track sales commissions
- Payment processing that handles ACH and credit card payments through systems like Authorize.net
- Mass update functionality to quickly change fields in multiple accounts
- Custom letter creation that fits your business needs
- Over 60 customizable reports you can export to Excel
- User-friendly design that’s easy to learn
- Outstanding customer support with 5/5 user ratings
- Cloud access from any device
- Unlimited training at no cost
- Multiple payment plan choices
- Omnichannel participation tracks customer interactions through voice, messaging, and digital channels
- Smart routing algorithms include skill-based, persona-based, and sentiment-based options
- Automated prioritization helps focus high-value agents on HNI customers
- Voice logging helps with agent training and compliance verification
- Live monitoring of agent performance with live campaign management
- Automated data import/export optimizes workflow management
- Cloud and on-premise deployment options are available
- Built-in connectors make CRM integrations simple
- Advanced features help teams work together
- Business workflows can be customized
- Enterprise-grade security comes with ISO 27001 & ISO 27018 certification
- The platform is user-friendly and easy to access
- A unified system with a strategy engine that includes decision-tree and workflow capabilities
- Complete omnichannel messaging support for email, SMS, voice, and print
- A compliance engine you can customize with rules for each jurisdiction
- Seamless payment processing integration that simplifies operations
- Security standards, including PCI DSS, SOC 2, and GDPR
- Customer targeting and segmentation offer great flexibility
- Companies report “millions in savings from reduced charge-offs,” showing strong ROI
- Email communications boost payment rates by 122% compared to phone calls
- Agent-handled payments dropped by 33%
- Users give excellent ratings of 4.7/5 overall
- MaxPlans – The system automates workflow management without manual file review
- Compliance tools – The software tracks consumer complaints and regulatory issues
- Payment handling – Users can calculate end dates based on payment amounts
- Real-time worklists – Actions populate appropriate worklists automatically
- Visual calendar display – Users get a color-coded view of action items
- Users can configure the system without programming skills
- The software handles debt types from auto deficiencies to medical
- Customers can choose between an outright purchase and a monthly subscription
- The system masks sensitive data like SSNs for security
- Document generation adapts to user needs
C&R Software Pros:
Best Use Cases for C&R Software
CaseTrackerLaw
CaseTrackerLaw excels as a specialized solution for legal collections workflows. This cloud-based platform has served major corporations across multiple countries since 1996.
Key Features of CaseTrackerLaw
CaseTrackerLaw delivers these outstanding capabilities:
The system provides over 75 customizable reports and users can access it from any device or browser. Security measures include SOC2 compliance, encryption-at-rest, and PCI compliance.
CaseTrackerLaw Pros:
Best Use Cases for CaseTrackerLaw
CaseTrackerLaw costs $49 USD per month with one-time payment options. This makes debt management automation affordable for businesses of all sizes.
EzyCollect
EzyCollect offers a full-stack accounts receivable automation platform that has helped over 1,500 companies simplify their collection processes.
Key Features of EzyCollect
EzyCollect manages USD 14 billion in receivables daily. This saves businesses thousands of hours each year through:
EzyCollect Pros:
Best Use Cases for EzyCollect
EzyCollect excels in serving wholesale distributors, manufacturers, construction suppliers, food and beverage companies, retailers, and professional services. Companies that handle high-volume invoicing benefit from its automation capabilities.
Lariat
Lariat emerged in 2002 as a cloud-based debt collection software that helps agencies manage their accounts in detail. Lariat delivers strong capabilities that match specific business needs.
Key Features of Lariat
Lariat brings together these valuable elements:
Lariat Pros:
Best Use Cases for Lariat
Lariat shines in collection agencies of all types, from commercial and healthcare to debt purchasers and retail organizations. The software proves valuable when companies need to handle multiple debts from different clients for one debtor. Businesses that need up-to-the-minute notification systems and messaging will appreciate its event tracking features.
Ameyo
Ameyo by Exotel brings strong capabilities that optimize debt recovery operations.
Key Features of Ameyo
Ameyo Collect combines several powerful elements that make debt management work:
Ameyo Pros:
Best Use Cases for Ameyo
Telecom companies, e-commerce businesses, and healthcare providers benefit from its multi-channel approach to collections. Enterprise settings have seen customer coverage improve by 20%.
Katabat
Finvi’s acquisition of Katabat brought a comprehensive omnichannel debt collection platform that competes with other market solutions. Major lenders have trusted Katabat for over 15 years.
Key Features of Katabat
The platform combines these powerful components:
Katabat Pros:
Best Use Cases for Katabat
Banks, lenders, and financial services with complex debt portfolios see the best results with Katabat. Capital Services relies on the platform for account segmentation and an omnichannel communication strategy. Customer feedback often mentions a “consistent drop in delinquencies” after implementation.
CollectMax
CollectMax from JST emerges as a user-friendly alternative that serves over 1,000 customers nationwide.
Key Features of CollectMax
CollectMax delivers these standout capabilities:
CollectMax Pros:
Best Use Cases for CollectMax
Collection law firms make up CollectMax’s core user base, ranging from solo practitioners to large firms with 200+ users. The software proves valuable for organizations that handle credit card, medical, subrogation, and HOA debt types.
Legal collection departments benefit from its document drafting capabilities. The software’s security features make it attractive to compliance-focused businesses.
Final Words:
Across these systems, several themes stand out. Centralized data, configurable workflows, and real-time analytics shorten cycle times and lift recoveries.
Fit is practical, not theoretical. High-volume lenders may value AI-driven strategies and uptime targets. Legal environments need document automation and controls by jurisdiction.
Smaller teams may prioritize ease of use and quick setup. Match capabilities to your operating model, then scale with confidence as volumes and policies change.
